FAQs

Have a question about the products or services we provide?  Or perhaps you have a question about our all new website?  You've come to the right place then because many of those questions are answered here.  If you don't see your question answered, head over to our Contact Us page and we'll do our best to get right back to you.

As always, the safety and security of our customers is of the utmost importance.  We advise guests to protect themselves from mosquito and other insects bites while visiting various central and south american countries.

At this time, the only passengers who are advised not to travel to affected areas are expectant mothers.

For anyone else traveling, the recommended method for avoiding risk is to take steps to protect from mosquito and other insect bites and follow the CDC guidelines, which include covering exposed skin by wearing long-sleeved shirts, long pants, and hats and use an appropriate insect repellent containing DEET. 

For more information, please visit http://www.cdc.gov/zika/index.html.

All departments are open Monday - Friday, 8:30AM - 5:00PM. Our Motorcoach Tour Department and Travel Agency are also open Saturdays 9:00AM - 2:00PM.

Directions to each of our departure points can be found under About Us > Departure Points, or click [HERE].

You can book seats on our Motorcoach Tours here on our website, by phone at (518) 286-2400 / toll free (800) 822-2400, or in person at our Rensselaer office. Need help booking online? See step-by-step instructions.

Yes, however Yankee Trails is not responsible for items lost, stolen, or damaged while on one of our Motorcoach Tours or Charters. While the bus does remain locked, we highly recommend not leaving any valuables onboard.

 Yes - if you think you left an item on one of our motorcoaches, call our garage at (518) 286-1800.

We accept cash, credit cards (Visa, Mastercard, American Express, and Discover), personal checks, in addition to Yankee Trails gift cards, coupons, and complimentary gift certificates.

We do not use "tickets" to board the bus, but recommend that you bring your confirmation. On tours where a ticket is required to enter a venue, such as a Broadway show or sporting event, tickets are distributed on the day of departure as you board the bus.

All tours must be paid in full before the date of departure. One Day Motorcoach Tours must be paid two weeks prior to departure, and Multi-Day Tours must be paid 30 days prior to departure. Ticketed events (i.e. Broadway shows, sporting events, Radio City Christmas Show, etc.) must be paid within 7 days of making the reservation.

We highly recommend our "Protect Your Buck" Cancellation Insurance, which can be purchased up to 30 days before your trip. For details on this insurance, and our cancellation and refund policies, click Policy at the top of the page, or click [HERE].

 Yes! If yourself or a member of your group cannot go on a tour you've reserved, someone may take their place. We simply ask that you do your best to notify us in advance of any name changes to your reservation.

We highly recommend that you board at the location you signed up for. Drivers have a manifest indicating where passengers are supposed to board. Boarding at the location you signed up for ensures that all pick-ups run smoothly, without any unnecessary delays.

Yes. we do allow food and coolers on the bus. We only ask that you clean up your area before disembarking. Garbage bags are available onboard. Glass containers and alcoholic beverages are prohibited.

 The best way to give the "Gift of Travel" is with a Yankee Trails gift card! They can be purchased in any dollar amount and can be used toward any of our motorcoach, cruise, or air packages. Best of all, they never expire! Click on Gift Cards at the top of the page to order online.

First of all, that's called "chartering a bus". You can start by requesting a quote online - click [HERE] to fill out a form, and one of our knowledgable Charter Department staff members will contact you with more information. You may also contact our Charter Department by phone at (518) 286-2400.

We offer a group discount of 10% for reservations of 10 or more passengers (restrictions apply, please inquire before booking).
An Early Bird discount of 5% is offered on select Multi-Day tours when you book and pay in full at least 90 days in advance (please inquire when making reservations).
Members of our Preferred Customer Email Club receive exclusive last-minute discounts, along with coupons every Friday! Click [HERE] to receive these discounts.
We do not offer senior or AAA discounts.

Travel Points Program

While browsing our Bus Tours web pages or printed catalogs, you'll see Travel Point values next to our motorcoach tours. These points are added automatically to your account at the time of your booking and do not expire!  For every 1,000 points you accrue, apply them toward the next vacation (air, land and sea!) of your choice for a savings of $20!  To redeem your Travel Points, simply mention them to a representative at the time of booking.  With our motorcoach tour packages, you may also select this as your method of payment during your online checkout!

Travel Points are non-transferable and are applied to the account that the reservation is made under, so if you're going on a tour with a friend, but you'd each like your "own" points, you should book separately under your own respective accounts.

Air & Cruise Loyalty Program

In 2015, Yankee Trails World Travel extended our "Travel Points Program". Now, with each cruise or vacation package requiring airfare booked thru Yankee Trails, receive one point for each dollar spent when you return from your trip. As with our Travel Points Program, your Loyalty Program points will accrue and may be used toward future travel as follows*:

1,000 Loyalty Program Points = $10 toward future Travel Agency Packages (Air/Cruise)
1,000 Loyalty Program Points = $20 toward future Bus Tour Packages

If you have any additional questions about our Travel Points Program or ALL NEW Air/Cruise Loyalty Program feel free to contact us during regular business hours (M-F, 8:30am-5pm and Saturday, 9am-2pm) at 518-286-2400.

*NOTE: Loyalty Program Point Value based on "base cost"
(does NOT include taxes, fees, gratuities or air fare).

As long as the child, under the age of two, does NOT occupy a seat on the bus and remains on the lap of an adult for the duration of the trip, there is no charge for that child. However, depending on the tour, there may be costs associated with the tour that you would still be responsible for (i.e. attractions, show tickets, etc.). Please contact our office for more accurate information related to specific tours.

For those patrons requesting specific seats (i.e. motion sickness, recent surgery or injury, or to sit together with a group), we recommend arriving early at the first departure point. Priority Seating is no longer granted in these instances, and we apologize in advance for any inconvenience this may cause. Your understanding and cooperation is appreciated.

For those patrons with disabilities, please refer to the Disabilities and Assistance section of our website.

To use Wi-Fi while on a Yankee Trails bus, follow these steps:

1) Perform a network scan on your device.

2) Choose "UNITE _ _ _ _", where a 4-digit unique alphanumeric value is included in the network name.
Do NOT choose the similar network which includes "- GUEST".

3) When prompted, enter the PASSWORD: yankeetrails (case sensitive)

Wi-Fi (wireless internet service) will be provided with limited connectivity, on a first come, first served basis. Out of courtesy to others onboard, we ask that you limit use to 15-30 minutes. The streaming of any type of video file will be prohibited. Yankee Trails will not be responsible for connectivity issues preventing passengers from utilizing the wireless network. Wi-Fi service is not guaranteed.

BAGGAGE ALLOWANCE:

For 4, 5, 6 & 7 Day Cruises:

  • 1 Checked per person
  • 1 Carry-On per person

For 8 or More Day Cruises:

  • Up to 2 Checked per person
  • 1 Carry-On per person

Baggage will be handled by the cruise personnel upon arrival at the Pier.  Maximum Bag Weight: 50lbs

Your bus isn't scheduled to arrive in Manhattan, Bayonne, NJ or Boston, MA, until 10:30am-11:30am, so enjoy breakfast onboard your ship and take your time disembarking.  However, when making your disembarkation arrangements with the ship, be sure to request the proper number/color/code for luggage tags that ensure you can get to the Customs and Pick-Up Area in time to meet your bus.  Generally speaking, if you are headed to these areas by 9:30am, you should have plenty of time to board the bus when it arrives.

Unfortunately we do not have a "reserved" parking spot at the ports in either Manhattan, Bayonne, NJ or Boston, MA.  However, we will be picking you up in the same general area of the port that we dropped you off.  This is the PASSENGER ARRIVAL AREA, NOT the Departure Area.

Our new Text 2 Join option is very simple to use:

  • Text YANKEETRAILS to 22828
  • Once you've received the welcome message, confirming you've entered the Key Word and number accurately, provide us with the email address you would like us to use when sending you our exclusive Preferred Customer Email Club member notices.

There are a few things to be aware of before you start using Text-to-Join (as of June 24, 2015):

  • US Subscribers Only - For the time being, Text-to-Join isn't available internationally.
  • Opting-In For Emails Only, Not Text - When using Text 2 Join, you are opting in to receive future emails, not future text messages.
  • Carrier Limits - Text-to-Join is currently only supported by the United States phone carriers AT&T, Verizon Wireless, Sprint, T-Mobile, Alltel, Boost, and Nextel. The Google Voice app will not work with Text-to-Join, even if it is on a supported carrier phone.
  • Message and Data Rates may apply. Text HELP for help, text STOP to end. Privacy: http://www.constantcontact.com/privacy_guarantee.jsp
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